• Operations Executive

    Job Locations India-Gurgaon
    ID
    2018-5260
    Function
    Circulation
  • Introduction

    The Economist magazine logo

     

    The Economist is a leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

     

    The Marketing and Circulation department is responsible for managing and growing The Economist subscribers globally.

     

    The role is to support our Operations team, with the management of our e-commerce platform and global business processes, and assist the Circulation team in the creation and implementation of subscription marketing and sales campaigns and fulfillment operations.

    Accountabilities

    In this role you will be expected to:

     

    • Be a central point-of-contact for regional and global Circulation marketing teams in relation to campaign set up and support.
    • Create, maintain and optimize Product and Promotion catalogues within the SMS, updating product bundles, price zones, standard pricing, discounts and incentives
    • Coordinate price changes and the setup of new products
    • Develop an in-depth knowledge of our Sales Management platform and associated tools used to manage our e-commerce operations
    • Provide support and advice to the global circulation team on how to best achieve their goals ensuring best practice is shared and understood
    • Provide Sales Management System support and training to the global circulation team and maintain training materials 
    • Provide quality checks across campaigns, ensuring sales journeys are tracked and orders processed as intended
    • Assist with the analysis and circulation of marketing operations report
    • Support the global customer operation team as required when members are absent
    • Provide operational support for newsletter and email management
    • Assist in the fulfilment management of all elements of the subscription offering.

     

    Experience, skills and professional attributes

    To succeed in the role you must have:

    • Educational qualification to degree or higher.
    • Experience of planning, analysis and reporting.
    • Ability to understand and communicate complex concepts and ideas to non-technical people.
    • Previous experience working within an ecommerce or marketing team
    • Experience of using tools such as WordPress, Salesforce Marketing Cloud, Salesforce Service Cloud, would be desirable
    • Awareness of marketing principles and activities
    • Understanding of how data flows from system to system, importance of centralized systems, data integrity and naming conventions
    • Working knowledge of  Microsoft Office
    • Knowledge of excel an advantage
    • Excellent verbal and written communication skills

    You will be able to demonstrate:

    • Attention to detail essential
    • Positive, flexible, enthusiastic, organized and resourceful attitude
    • Problem solving mind-set and analytical thinking required 
    • Ability to work on own and within a large team
    • Excellent communication

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