The Economist

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Salesforce Administrator

Salesforce Administrator

ID 
2018-4477
Job Locations 
India-Gurgaon
Function 
Information Technology

More information about this job

Introduction

The Economist Group logo

 

The Economist Group is the leading source of analysis on international business and world affairs. We deliver our information through a range of formats, from newspapers and magazines to conferences and electronic services. What ties us together is the objectivity of our opinion, the originality of our insight and our advocacy of economic and political freedom around the world.

 

The Economist Group has a global 450 seat implementation of Salesforce.com. This is spread over several businesses and different revenue streams. There is integration with related marketing products, and some use is made of the Force.com platform.

 

We are looking for an experienced and passionate Salesforce administrator to join the internal team. This position has been created to support the expansion of Salesforce within The Group.

 

The primary purpose of this role will be to provide timely response to BAU cases, varying from level 1 and level 2 support. Additional responsibilities, consisting of configuration work will be assigned to support the delivery of enhancement projects on Salesforce. This is an exciting role which will allow the succesful candidate to work as part of dynamic team and interact with stakeholders across different departments and levels.

 

The successful candidate:

  • Will be based in Gurgaon, India.
  • Will play a pivotal part in ensuring that a high level of data accuracy and integrity is maintained on Salesforce.
  • Will have a positive attitude and consider no tasks too small or too big.
  • Will have excellent communication skills.

Accountabilities

In the role you will be expected to: 

  • Provide support for the day to day management of the Salesforce.com
  • Perform administrative tasks such as setting up users, creating or updating fields, workflows, reports and dashboard and managing data using data loader or other tools
  • Support data management activities to ensure a high level of data quality and integrity is continuously maintained
  • Troubleshoot issues raised by users and provide prompt resolution. Escalate to senior team members within the internal team or Premier Support as necessary
  • Recommend and ensure the required configuration and process automation are in place to enforce a high data standard
  • Create custom build reports for trend analysis using standard reports functionality as well as Reporting Snapshot and Historical Trending
  • Deliver Salesforce training session to both new and existing users
  • Create new and keep existing Salesforce related technical documents or training materials up-to-date
  • Keep up-to-date with new Salesforce releases and promptly identifies: 1.Features which could add value to the Economist Salesforce users 2. Features which will impact existing processes and require urgent attention
  • Assist in performing and executing functional testing. Developing use cases, test scripts, and translate these for usage in automated regression testing
  • Work with business colleagues to gain user acceptance and take up

Experience, skills and professional attributes

To succeed in this role you must have:

  • At least 3 years of Salesforce experience gained in a similar role, certifications are not required but they would be looked upon favorably
  • A strong understanding of how to customize Salesforce.com to drive sales and marketing efficiency
  • Proven experience with Sales Cloud, candidates with Marketing and Service Cloud experience will be an added advantage
  • A proven track record providing level 1 and 2 support on Salesforce.com
  • Data analysis and management experience
  • A proven track record of teamwork with non-technical client staff and colleagues
  • Degree in a relevant field 
  • Strong experience with MS Excel
  • Experience using mass data upload and update tools, preferably Demand Tool

To succeed in this role you will be able to demonstrate:

  • High computer and data literacy, a logical thinker, reliable, an efficient and strong communicator.
  • Excellent English language skills 
  • Excellent communication skills
  • Ability to be a team player who is diplomatic and works well with peers and senior staff.
  • Ability to be result-oriented with a positive attitude